Refund Policy
Last updated: April 13, 2026
Our Refund Commitment
We want you to be completely satisfied with CHATIFIX. If you're not happy with our service, we offer a straightforward refund process. We believe in transparency and fairness — no hidden terms, no tricks.
Key Points
No cancellation fees. No questions asked. Cancel from your dashboard or contact support.
Full refund within 14 days of your first payment if you're not satisfied.
No setup fees, no cancellation penalties, no surprise charges.
Try Professional features free for 14 days. No payment details needed.
Cancellation
When you cancel:
- Your subscription will remain active until the end of your current billing period.
- You will not be charged for the next billing cycle.
- Your account will automatically downgrade to the Free plan after the paid period ends.
- Your data (documents, conversations, settings) will be retained for 30 days after your plan expires, giving you time to resubscribe or export your data.
- You can resubscribe at any time to restore full access.
Refund Eligibility
14-Day Money-Back Guarantee
If you are a first-time subscriber and are not satisfied with CHATIFIX, you can request a full refund within 14 days of your first payment. No questions asked.
Renewal Refunds
If your subscription auto-renewed and you did not intend to continue, you can request a refund within 7 days of the renewal charge. We understand that sometimes people forget to cancel before the renewal date.
Prorated Refunds
If you downgrade from a higher-tier plan mid-cycle, you will receive prorated credit toward your next billing period. No cash refund is issued for downgrades, but your credit will be applied automatically.
Exceptional Circumstances
We review refund requests on a case-by-case basis for situations such as:
- Extended service outages that significantly impacted your use of CHATIFIX.
- Billing errors or duplicate charges.
- Technical issues that prevented you from using the service.
Non-Refundable Items
The following are generally not eligible for refunds:
- Subscriptions that have been active for more than 14 days (first payment) or 7 days (renewal).
- Accounts terminated due to violation of our Terms of Service.
- Partial months of service after the refund window has passed (you retain access until the end of your billing period upon cancellation).
- Custom enterprise deployments or on-premise setup fees, unless otherwise agreed in your service contract.
How to Request a Refund
To request a refund, follow these steps:
- Email us at [email protected] with the subject line "Refund Request".
- Include your account email address and the reason for your refund request.
- Our support team will review your request and respond within 2 business days.
- If approved, the refund will be processed by Paddle (our payment provider) and returned to your original payment method.
Refund Processing Time
- Approval: Within 2 business days of your request.
- Processing: Paddle typically processes refunds within 5-10 business days.
- Bank/Card: Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear on your statement.
Payment Provider
All payments and refunds are processed by Paddle.com Market Limited, our merchant of record. Paddle handles all payment transactions, invoicing, sales tax, and VAT on our behalf.
Refunds are issued through Paddle to your original payment method. If you have questions about a specific charge on your statement from Paddle, you can contact Paddle directly or reach out to us at [email protected] and we will assist you.
Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated date. Changes will not affect refund requests already submitted before the update.
Contact Us
If you have any questions about our Refund Policy or need help with a refund, please contact us: